KLJ Engineering

Engineering, Reimagined

From KLJ Engineering website:
Exceptional leadership is essential to how we operate. We know that in order to retain and attract top talent, quality leadership is essential to create a positive workplace. We focus on continual development within our teams to advance skills and enhance future opportunities for our team members. We know that to bring the best quality to our customers, we need strong leaders, and we work with each employee to help them achieve their fullest potential.
To create a robust development program for leadership that will give KLJ leaders the tools they need to effectively drive results and empower their teams to overcome whatever challenges they may face.

A customized development program for current KLJ leaders that can be replicated for future cohorts. We will increase developmental impact and retention by leveraging spaced repetition to allow participants to put new skills into practice before coming back to share results and focus on the next competency.

Each content-rich, engaging session will be immediately actionable and build skills to help KLJ team accomplish their objectives. We utilize validated assessments to measure leadership competencies and progress. Between sessions, participants will use specific exercises to help them understand concepts, give them real-world practice, and begin to transfer what they learned to their direct reports. Each session will end with a specific action plan, and the following session will start with presentations of the results of those plans.
Because this is a customized developmental program, we can add or remove topics to meet your specific developmental and budget needs.
Competencies and skills to be measured and developed:
  • Driving Results
  • Problem Solving and Analysis
  • Making Sound Decisions
  • Business Acumen
  • Leading Change
  • Strategic Thinking
  • Leveraging Relationships
  • Championing Change
  • Delegation
  • Individual and Team Accountability
  • Strategic Communication and Influence
  • Emotional Intelligence
  • Building a High-Performance Team
  • Mastering High Stakes Conversations
  • Resilience

February 7-8

Superior Leadership

March 21-22

Leading with Emotional Intelligence

May 9-10 & 12-13

Maximum Influence

June 20

Building a High Performance Team

August 1

Communicating with Style

September 12

Mastering High Stakes Conversations


Superior Leadership 

We will kick off the development with a comprehensive, competency based leadership assessment. Participants will identify their strengths and prioritize opportunities for development. Everything taught throughout the year will tie back to this assessment. We’ll customize the assessment based on the competencies your leadership team needs to develop.
There are certain competencies that enable the best leaders to succeed where others fail. The key to leadership isn’t that all leaders display these competencies the same way; the key is gaining the awareness of personal strengths and weaknesses that enable the best leaders to utilize these competencies in the most effective way for them.
  • A solid understanding of their personal leadership report including their natural strengths and opportunities with respect to critical leadership competencies.
  • A specific plan for their development over the next year with prioritized areas of focus.
  • A game-changing planning methodology to achieve short and long-term goals.
  • Specific strategies to overcome resistance and rapidly lead your team through change.
  • A plan to develop the mission-critical relationships you need to drive results.
  • A proven process for problem-solving that leverages the talents of each team member.
  • 6 delegation techniques you’ll use to maximize your results and develop your team.
  • The means to develop unshakable team accountability beginning with a critical paradigm shift.
  • 8 essential tools for influence and impact across the organization.
  • A personal action plan and follow up coaching to accelerate progress.

Leading with Emotional Intelligence

Research shows that Emotional Intelligence is the single best predictor of success and impacts nearly everything we do, including decision making, problem-solving, and the quality of relationships. Teams with high EQ make fewer mistakes, are more profitable, solve problems faster, enjoy higher productivity, and maintain higher morale than lower EQ teams.
  • Building strong relationships both internally and externally.
  • Increased self-awareness in 5 key areas.
  • Utilize tools including enhanced listening and empathy to gain insight into others emotions and motivations.
  • Understand the emotional aspects of decision making.
  • Regulate their emotions to stay motivated and energized.
  • Bounce back from adversity and manage change with resilience.
  • Receive criticism positively for continued growth.
  • An understanding of how to change self-defeating behaviors and moods.
  • 8 ways to escape an emotional hijack.
  • The #1 tool to improve negotiations, conflict resolution, and collaboration.
  • A powerful strategy to increase focus, minimize procrastination, and make unbiased decisions.
  • Strategies to identify and manage triggers so they don’t manage you.
  • The ability to utilize emotional contagion to drive team results.

Maximum Influence

Influence is a critical leadership competency. Whether you’re driving change, getting buy-in for an idea, or facilitating a meeting, the ability to influence is essential. Over two days, leaders will learn and practice the art of influence.
Three critical pieces come together to make this a career-changing two days: content, practice, and coaching. First, the content was developed by professional speakers with decades of experience which brings a level of nuance that makes a significant difference. Second, participants get three opportunities to practice and get feedback over the two days. Third, each person gets a personal coaching session with Dr. Heather Johnson to review the recordings of the practice sessions and get additional help meeting their specific goals.
Maximum Influence will transform you from a speaker to an influencer.
  • A visible change in their ability to influence by the end of the second day.
  • Evidence-based tools to increase your influence when presenting, facilitating meetings, and interpersonally.
  • A proven methodology to clearly structure your ideas for preparation and cut your preparation time by 75%.
  • 4 effective strategies to harness your stress and confidently influence any audience.
  • The ability to demonstrate the 10 characteristics that separate speaking from influencing.
  • 5 skills that will sharpen your listening and amplify your influence.
  • A listening assessment to identify their natural listening style, understand how listening impacts the ability to influence, and identify how to adapt to the listening styles of others.
  • The answer to the #1 question that enables you to adapt to any audience.
  • A process to increase the return on investment for meetings.

Building a High Performance Team

A leader is only as effective as their team. In this session, participants will learn the characteristics of the best teams, the stages of team development, and how to accelerate their team’s progress to becoming a high performing team.

Building High Performance Teams will help you develop your team into an energized, cohesive unit that can deliver far more together than they can as individuals.

  • A prioritized plan to develop and empower their teams.
  • A road map to lead your team through 4 stages to high performance.
  • The 10 characteristics of high-performing teams and a plan to address your team’s greatest strengths and challenges.
  • An understanding of the strengths each member brings to the team and how to leverage them.
  • Eye-opening exercises to do with your team to help accelerate your team’s development.
  • A method to use to evaluate your team going forward and the tools to immediately course- correct when you identify an issue.

Communicating with Style

“The cost of poor communication has hit an overwhelming $37 billion”

The Holmes Report, Global PR Industry
Effective communicators advance faster, earn the respect of others, and get more done because of their ability to express themselves in a way others understand. The ability to adapt your communication style to match another person’s is one of the most powerful ways to improve all of your communications.
Using a communication assessment as a framework, our focus will be to understand the 4 primary communication styles, identify each participant’s personal style, and learn how to effectively adapt to improve communication in any setting.
  • Understand how one’s ability to communicate impacts virtually all areas of life.
  • Identify your personal communication style and how it impacts others.
  • The ability to connect with people who communicate differently than you do.
  • A practical understanding of how communication style impacts communication.
  • The ability to identify others’ communication styles within minutes.
  • Specific strategies to adapt your communication to achieve your desired outcome.
  • Increased confidence in your ability to communicate that will positively impact your interactions.
  • A personalized assessment that provides an in-depth understanding of your communication style.

Mastering High Stakes Conversations

Delivering bad news, addressing an issue with a co-worker, and negotiations are all examples of potentially stressful, high-stakes conversations with a potential cost.
When handled poorly, these conversations escalate to conflict, damage relationships, and may result in the loss of something you value. Learning how to master them enables you to confidently, respectfully, and effectively address any issue.
Mastering HSC will give you the confidence and process to stop avoiding difficult conversations and get the outcomes you desire.
  • A proven process to set you up for success.
  • 6 ways to keep dialogue open and productive whether you initiated the conversation or were blindsided by it.
  • 10 strategies to manage stress and cool off a heated conversation.
  • A personalized assessment to help you understand how your communication style impacts your conversations.
  • The ability to adapt your approach as the situation changes.
  • The confidence you need to actively initiate or respond to any high-stakes conversation.
Investment includes*:
  • All meetings to design and develop the content
  • Customized content and materials
  • 11 days of facilitation
  • Exercises between sessions to apply ideas, reinforce progress, and drive concepts one level down
  • Access to a Klassen Performance Group coach between sessions as needed
  • Leadership development reports
  • Personalized DISC communication report
  • 360 to identify perceptions of co-workers and uncover blind spots
  • Follow up 360 to track developmental progress
* The only additional costs would be travel.

Case Study of bank leadership from prior attendees: Average improvement measured by the 360 was 25% with a range of 18-33%.

The Power of Influence in Sales

Recently Heather discussed influence as a key to doubling sales on the ‘Double Your Sales Now’ podcast. Listen below:
“This is the only leadership course that is so good I would want to take again. This course gives several good tips and provides insights that are specific to the participant. Other courses give you one or two good tips (rarely specific to your style) but fail to inspire bigger change.” Telecommunications Director

“Overall, your influence course was one of the most impactful seminars I have ever attended in my 13 year career in the wireless industry. The value was tremendous. It gives you the necessary tools and ‘real-world’ experience on how to present and ultimately influence an audience. This course was more relevant than others I’ve attended and it taught/coached very specific techniques for success. Other courses are more general and lack content that has real and immediate impact. All managers, and employees of leaders they are developing to next level, should go though Maximum Influence.”

Direct Sales Manager

Klassen Performance Group In the news…
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Dr. Heather Johnson is a nationally recognized speaker with extensive experience developing leaders.  With a doctorate in Psychology and 26 years of business experience, she works with leaders to quickly identify individual and team performance obstacles and develops customized solutions that lead to rapid change and lasting results. Heather facilitates courses in person and virtually that deliver personalized, practical, and immediate results.  Some of her most requested topics are: Influence, Emotional Intelligence, Team Building, Communication, and Strategic Planning.

Dr. Heather Johnson

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